PS5 Error NW-102417-5 (Fixed)

In this day and age of multiplayer online gaming, the issues with internet connection are very rampant. Almost every system has some problem with the internet and the PS5 is no exception to this rule. Today, we are going to be tackling one such error code and seeing the reasons and the fixes that you can apply to it. So, let us start without wasting any time.

What is the error code NW-102417-5?

The error code NW-102417-5 is a PlayStation Network error that occurs when your PS5 system is not able to connect to the internet. This error is quite common and will occur in your PS5 system at least once. It is also pretty easy to solve so, don’t worry if you have got it. We do have our own fixes that are definitely going to work. But before that, let us take a look at some of the reasons for it.

Reasons for the NW-102417-5 error code

There are five main reasons behind this error code, they are:

Problem with the ISP or PSN server

This is a common problem. The PlayStation Network hosts a lot of requests in a day. Some of the times, it gets way too much traffic so, the server crashes and you can do nothing about it. Just wait with patience. Also, the ISP can face similar issues and you won’t be able to connect to the internet.

The problem at the Client End

A lot of the time, the servers would be fine and working but there will be problems at the client’s end. This means you can have a faulty router with a bad config, your router might not have proper port forwarding and updates installed. Also, problems with ethernet cables, router ports, and a lot of other hardware issues all fall under the client end. Perhaps someone in your household is using all the bandwidth, or there are some wiring issues or obstacles (in the case of Wi-Fi).

Problem with the PS5 Hardware

Although this is a bit unlikely, there could be some problem with the PS5 hardware itself. The network card, ethernet port, or the internal wi-fi chip can be the point of failure. If this is the case, all you can do is get the warranty for your console and fix it as soon as possible.

Problem with the PS5 Software

Software problems are actually very common. PS5 needs to have proper updates to function. The internal database needs to be not corrupted and the overall software should be healthy for the console to connect to the internet properly. Do keep these things in mind and make sure your PS5 has all the updates installed properly.

Problem with the Internet Configuration

Another huge problem is the problem with actually configuring your internet. What if you have a faulty DNS or VPN settings? Or your router is not configured with the right IP? Perhaps someone changed your Wi-Fi password? All of these issues can occur so, make sure you have the right configuration on your PS5 console as well as the Router.

Fixes for the NW-102417-5 error code

Sony has officially recommended you to do the following things if you ever encounter this error code:

  • Go to the PSN status page to see whether the server is down or not.
  • If the server is not down, restart the PS5 and configure your internet setting again using either wired or wireless connections.
  • If the connection is not taking place with Wi-Fi, check your Wi-Fi password and other configuration.
  • If the Wi-Fi connection does not work, you can now use the LAN cables to reconnect to the internet.
  • If the problem still persists, try restarting your router as well as your PS5.
  • Update the router firmware if there is an update available (contact your ISP or your Router Vendor for it).
  • Update the PS5 system to the latest version.
  • Go to network settings on your PS5 system and make sure the internet configurations are all properly set.
  • Make sure the DNS settings are all set properly and configure it if it is not.
  • Finally, check with the ISP to see if there are any problems at their end or not.


Network errors are pretty frustrating. You are enjoying your multiplayer game and right at the middle, the internet goes off! And if it is a server error, you can literally do nothing about it. But if it is not a  server issue, do try our fixes and see if you can fix this issue in no time.